INFORMATION ON INTERNATIONAL CALLBACK, TOLL-FREE AND DIAL-AROUND SERVICES 

international callback service, toll free service  

About Us Contact Us Support Spanish Chinese Other Languages Home
Callback Service Toll Free Service Dial-around Service Worldwide Rates Order Your Service Service FAQs News & Testimonials
.

Callback Services FAQs -- try our services and know the differences
General questions
about callback, dial-around and toll-free services

If you need to get answers more specifically to a service, please visit FAQs on individual service pages.
CALLBACK | DIAL AROUND | TOLL FREE 1-800 FOLLOW ME | TOLL FREE 1-800 OFFICE | TOLL FREE TELECENTER

Services

1. What kind of products and services can I order online?
2. How soon can I start using your services?
3. How will I know when my account is active?
4. How often do you change rates?
5. Can I cancel my service any time without incurring penalties?

Customer Care


6. What options do I have to contact customer service?
7. Can I manage my account online?


Billing

8. How will I be billed and how often?
9. What are my bill payment options?
10. Are there other fees charged on my account?
11. In what currency will I be charged?
12. How can I view my account balance?
13. How can I resolve billing disputes?


Callback Service

1
4. What is the callback service?
15. Can I use callback service from any country?
16. Can I use callback from a hotel or office extension?
17. Can I initiate calls from my computer?
18. Can I manage my calls online?

Dial Around Service

19. What is the Dial Around service?
20. How does it work?
21. From which countries can I use the Dial Around service?
22. Can I use Dial Around from cellular phones?
23. What if I call from a telephone number other than my registered number?

Toll Free Service

24. What is an enhanced toll free service?
25. What features do you offer for call centers?
26. What important features do you offer for small businesses?
27. Can I view call details at any time?
28. How long it takes to get a toll free number from NACI?
29. Can I transfer my existing toll free number to NACI? If so, what is required and how long would it take?
30. Where can I receive calls from?

31. How long does it take to program the ring-to number?
32. Can I have the toll free number re-directed to my cellular phone?
33. Can I program my toll free number to an international number?
34. Do you offer special discounts to high volume users?
35. How can I request a specific toll free number?
36. Is there a difference between 800, 888, 877 and 866 numbers?


Answers


What kind of products and services can I order online?
You can order dial-around long distance, enhanced toll free service, international callback, click-to-talk buttons, and prepaid phone cards. [ Top ]

How soon can I start using your services?
After submitting your order, we will perform a credit check. Assuming everything is okay with your credit check, you should be able to start within a few short hours. [ Top ]

How will I know when my account is active?
We will send you an email to inform you when your service has been activated. [ Top ]

How often do you change rates?
International rates are being reduced generally twice a year. Whether or not you're a customer, you can sign up for our newsletter to keep abreast of changes to rates.[ Top ]

Can I cancel my service any time without incurring penalties?
Yes, just contact us and inform us that you want to cancel your account.[ Top ]

What options do I have to contact customer service?
You can contact us by phone, email, or fax. You can also interact with our customer service center using an online form on our web site. All consumer support information is on our consumer support information page.[ Top ]

Can I manage my account online?
Yes, you can use our powerful Customer Online Account Management Center service free of charge. This is an online account management system that allows you to:
- View your current invoice
- Change your billing profile
- Add new services instantly to your existing account
- Change your registered number
- Place calls directly from your desktop
- Download call details into an application of your choice.
- With the click of a button, place calls conveniently from your desktop
[ Top ]


How will I be billed and how often?
Every month, you will be notified by email that your invoice has been posted online. [ Top ]

What are my bill payment options?
You can pay with Visa, Mastercard ,or Amex. DiscoverCard is also accepted for TeleCener toll free service. You can also open a prepaid cash account and make payments to NACI using Western Union QuickPay or wire transfers.
[ Top ]

Are there other fees charged on my account?
Applicable taxes will be added to you invoice.[ Top ]

In what currency will I be charged?
You will be charged in US Dollars. Canadian customers will be charged in US or Canadian Dollars. 
[Top ]

How can I view my account balance?
When you access your Customer Account Management Center online, you will be able to view your current balance. [ Top ]

How can I resolve billing disputes?
You can contact contact our customer care center.
[ Top ]


What is the callback service?
The Callback service is an automated call return system. Every customer is given a unique access number (also called DID). Each DID has a callback number programmed to it. Whenever the DID rings once, NACI's system recognizes the account number and immediately calls the user back. When the user picks up the call and hears a voice prompt inviting him or her to place a phone call, the user then makes the call to any destination in the world at NACI's discounted rates. [ Top ]

Can I use callback service from any country?
Any working telephone number from anywhere in the world can be programmed for callback service.
[ Top ]

Can I use callback from a hotel or office extension?
Yes, you can program the callback service to automatically dial room numbers or extensions after the inbound call has been answered. You can even record voice greetings that instruct a live attendant to transfer the incoming call.[ Top ]

Can I initiate calls from my computer?
Yes, we have a web trigger you can use to initiate calls from your PC. Simply enter your access number and destination number, press the CALL button and in a few seconds you will receive a callback and will immediately connect to your destination number.[ Top ]

Can I manage my calls online?
Yes, you can see your call details in just a few seconds after the call has been completed.[ Top ]


What is the Dial Around service?
Dial Around is a long distance service that requires you to enter a toll free number before placing your outbound call. This way you will bypass your long distance carrier charges.[ Top ]

How does it work?
How it works is simple. Call a toll free number assigned by NACI, wait for a dialtone, then place your destination call.[ Top ]

From which countries can I use the Dial Around service?
At this time, Dial Around can only be used from Canada and the US.[ Top ]

Can I use Dial Around from cellular phones?
Yes. [ Top ]

What if I call from a telephone number other than my registered number?
If you call from a different phone number, the system will prompt you to enter your PIN code. Using this method, you can make calls from anywhere in North America.[ Top ]


What is an enhanced toll free service?
This is a service that provides a stand-alone toll free number with advanced telephony and routing features. These features are designed to enhance your customer experience as well as your business productivity and call control.[ Top ]

What features do you offer for call centers?
For large call centers, load distribution and intelligent routing based on captured data is particularly important.[ Top ]

What important features do you offer for small businesses?
For small businesses and home offices, other features are more important. For example, find-me allows you to ring multiple numbers at once, and the virtual office option enables you to program office greetings and virtual extensions with voice mail.[ Top ]

Can I view call details at any time?
Yes, you can view and download call details using our Customer Management online manager. Every call contains the caller ID and is posted in just a few seconds after completion. We also provide online reporting tools to help you measure your sales and marketing campaigns.[ Top ]

How long it takes to get a toll free number from NACI?
You can get a toll free number instantly upon placing your order online.[ Top ]

Can I transfer my existing toll free number to NACI? If so, what is required and how long would it take?
You can transfer your toll free number to NACI and enjoy our features and savings. Transferring your existing toll free number to NACI could take up to five business days. You are required to fax us a Resp-Org form, which can be printed from our web site.[ Top ]

Where can I receive calls from?
You can receive calls from anywhere in Canada, US and US offshore territories.[ Top ]

How long does it take to program the ring-to number?
You can do so almost instantly. First, call our menu system or login to your online account to change the ring-to number to any other location.[ Top ]

Can I have the toll free number re-directed to my cellular phone?
Yes.[ Top ]

Can I program my toll free number to an international number?
Yes, one great feature of our toll free service is that you can program it to any location in the world.
[ Top ]

Do you offer special discounts to high volume users?
Yes, if you are a high volume user, you can provide us a recent invoice and we'll do everything possible to beat your current toll free rates.

 

How can I request a specific toll free number?
Just use our toll free search box and we'll add the requested number into your order form.[ Top ]

Is there a difference between 800, 888, 877 and 866 numbers?
There is no technical difference between 800, 888, 877 and 866 numbers. Because of a tremendous demand for toll free numbers, different codes were created.[ Top ]

 

365/24/7 flat rate
6 second increment
instant online setup
online account access
constantly reduced rates
multi-lingual support
comprehensive service

Don't forget to register 
your cell phone
and fax numbers.
Our services work on them!

 

 

 

 Introduction | About Us | Callback Service | Dial-around Service | Toll-free Service | Contact Us | Worldwide Rates | FAQs | US Military Rates
 Peace Corps Service | Subscribe | Employment | News Highlight | Testimonials | Sitemap | Affiliate Program | Links | Chinese | Disclaimer

Offering best discount USA long distance and international phone services: international callback service providers, 
US, Canada & international toll free numbers, toll free voicemail, and global travel phone cards.

©1997-2017 NACI Inc., All rights reserved.