Virtual PBX 800 number voicemail service for business
  Telecenter (PLAN C) Demo System 1

  Demo Line: 1-800-704-1309

Scenario – Widgets International

Widgets International is a small but growing business located in California; they have 3 employees spread out at various locations. Mary handles all Customer Service calls for the company from their office in California. Two of the employees actually live in two different states. Bob handles Sales from his home office in Texas and John handles Technical Support for the company from his office in New York.

Widgets International wanted one central number its customers and prospects could call to receive whatever support they needed. Rather than having multiple phone numbers for each department, Widgets International uses TeleCenter. When callers call Widgets International the call is forwarded to the person handling that department regardless of where they are located.

Calls being transferred from one department to another are so seamless that the caller feels that they are being transferred to the next cubicle, not to a person or department in another state!

Dial 1-800-704-1309 to listen to how TeleCenter works for Widgets International.

Script – Widgets International

Main Greeting: “Thank you for calling Widgets International. If you know your party’s extension please enter it now. To learn more about our products and services press 1. For Sales press 2. For Customer Service press 3. For Technical Support press 4. For a Dial-By-Name directory press 411. For all other requests press 0 for an Operator. If you need to send a fax please start your transmission now.”

Extension 0 – Operator: This extension forwards to a designated person at the main office.

Extension 1 – Products and Services Description: Products and Services Description: This extension contains a 5 minute description of the Widget International products and services. At the conclusion of the description, callers are prompted to enter extension 2 for Sales. This automates the close of the sale! Bob in Sales is standing by, ready to take the order.

Extension 2 – Sales/Bob: “Hello, this is Bob, thank you for calling the Widgets International Sales department. You may press 0 now to speak to me, # to leave a message or if you have a Fax order ready to go simply press the start or send button on your fax machine now.” (Bob can also turn the ‘greeting first’ option off so that TeleCenter dials him instantly instead of playing his greeting once his extension is dialed.)

Extension 3 – Customer Service/Mary: Mary’s line rings directly to her phone number(s) of choice. If she is unable to take the call, the caller will hear her recorded voice. “You have reached the Customer Service Department, I apologize we are unable to take your call personally at this time. Please leave your full name, account number, phone number and the best time to call you and we will return your call as soon as possible. Thank you for choosing Widgets International!”

Extension 4 – Technical Support/John: John’s line also rings directly to his phone number(s) of choice. If he is unable to take the call, the caller will hear his recorded voice. “You have reached John in the Technical Support Department. I am either on the other line or it is after normal business hours. Please leave your full name, account number, phone number, as well as the best time to call you and we will return your call as soon as possible. Thank you for choosing Widgets International!”