Demo Line: 1-800-704-8546
The following scenario can apply to any type of Professional
Service Company including Medical Professions, Lawyers,
Accountants, Insurance Agents, Business Brokers and more.
Scenario – Five Star Dental
Dr. Gerry Smith is a licensed Dentist with his own practice.
At this time his practice is small and he only has one
employee (his wife Diane) helping him. In order to be more
productive, present a bigger image and lessen the work load
on his wife, he uses TeleCenter to manage all incoming
calls. He provides options for scheduling, billing, and
emergency service. Even though all of his extensions go to
his wife’s phone line it gives the impression of a much
larger and well managed practice.
Dial 1-800-704-8546 to listen to how TeleCenter works for
Five Star Dental.
Script – Five Star Dental
Main Greeting: “You have reached Five
Star Dental, the Dental Practice of Dr. Gerry Smith. If you
are a new patient wanting to schedule a Free No Obligation
appointment press 1. If you are an existing patient wanting
to schedule a new appointment or reschedule an existing
appointment press 2. For questions related to billing or
invoices from your insurance carrier please press 3. For our
hours of operation or for directions to the office please
press 4. To hear the list of insurance we accept press 5. To
hear Dr. Smith’s tips on brushing and flossing press 6. For
all other calls please press 0 at any time to speak with an
Operator. Thank you again for calling Five Star Dental,
choose your extension now and have a great day!”
After Hours Greeting (plays after 5 PM):
“You have reached Five Star Dental, the Dental Practice
of Dr. Gerry Smith. Unfortunately our office is now closed.
If you have a Dental Emergency and need to contact Dr. Smith
immediately please press 911 at this time on your keypad and
we will locate Dr. Smith for you. If you have another need
at this time you may choose from one of the following. Press
1 to leave a message for our New Patient scheduling
department, 2 if you are an existing patient wishing to
schedule or re-schedule an appointment, 3 if you have
billing or invoice questions, 4 for Directions to the office
and hours of operation, 5 for a list of insurances we accept
and press 6 for Dr. Gerry Smith’s Tips on brushing and
Extension 0 – Operator: This extension
rings directly to Diane’s line in the office
Extension 1 – New Patient Scheduling:
This extension rings directly to Diane’s line in the
Extension 2 – Existing Patient
Scheduling: This extension also rings directly to Diane’s
line in the office.
Extension 3 – Billing: This extension
also rings directly to Diane’s line in the office.
Extension 4 – Directions and hours: This
is a Greeting Only extension that provides hours of
operation and office directions.
Extension 5 – List of accepted
Insurances: This is a Greeting Only extension and provides
a list of Insurances accepted by Dr. Gerry Smith’s office.
Extension 6 – Tips for Brushing &
Flossing: Dr. Smith has 5 tips he always shares with his
clients for maintaining clean and healthy teeth. He has
recorded these tips for his patients to access 24/7 via
this Greeting Only extension.
Emergency Service Extension 911: This
extension is set to ring instantly to the Home & Cell
phone of Dr. Gerry Smith.