International
callback service FAQs
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How much does it cost
to initiate our Callback service?
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How long does it take to get the our Callback
Service?
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Do I get charged for
busy, no answer or uncompleted phone calls?
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When does
billing start - when callback is received or when second
party answers the call?
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30 second
billing, or whole minute billing or 6 sec.
intervals?
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Do I have a
time limit on phone calls?
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How many
different languages can you handle in customer
service?
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What is the
billing period for customers?
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Detailed
billing statements?
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Rates in
effect 24 hours/day, 7 days/week.
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High
Quality Digital Fiber Optic Lines?
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Compatible
with Facsimile & Data transmission?
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No risk, cancel at any
time and without any fee?
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How do I
know what my current charges are?
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What if in my country
the local phone company (PTT) blocks callback or trigger
calls to USA?
How much does it cost to initiate
our Callback services?
There is NO
initiation/setup fee, NO annual fee and NO monthly fee.
However, if usage is less than $20/month there is a small
monthly fee of $4.00.
How
long does it take to get the our Callback
Service?
It usually takes no more than 24
hours from the time we received the client's completed
application. Remember, in the case of an Advance Payment
Account, you will need to send us a wire transfer, check or
draft before we can activate your service.
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Do
I get charged for busy, no answer or uncompleted
calls?
NACI only charges for
completed calls.
When does billing start - when callback is
received or when second party answers the call)?
After second party answers the
call
30
second billing, or whole minute billing or 6 sec.
intervals?
30 second minimum charge per
call, 6 second intervals billing. This represents an extra
savings of 10-15% when compared to full-minute
charges.
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Do
I have a time limit on calls?
Your time limit depends on your
balance. You can check your balance by dialing 999 using
callback. You will go into a menu system and follow the
prompts...
How
many different languages can you handle in customer
service?
We can handle English, French,
Spanish, Russian, Italian, Urdu, Indi, Tamil and Cantonese.
What is the billing period for
customers?
Monthly billing period.
Customers will receive via email, fax or postal their invoices
with call details the first week of every month
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Detailed billing statements?
You will get a monthly bill with
a summary of your service, balance and payments, and also an
itemized list of calls, with Place Called, Number Called,
Date, Time, Duration and Savings if NACI has in the database
the rates of the local telephone company in your
region.
Rates in effect 24 hours/day, 7
days/week?
24 hours a day, 7 days a
week.
High Quality Digital Fiber Optic
Lines?
About 90% of our carrier's
network is fiber optic.
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Compatible with Facsimile & Data
transmission?
Our system is compatibly with
voice, fax, data, cellular, hotels, PBX, PABX, CENTEX, Key
Systems, and virtually any communications
environment.
No
risk, cancel at any time and without any fee?
The only thing you may risk
loosing is the saving in your long distance usage.
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How
do I know what my current charges are?
You may dial your access number
and let it ring three times and it will get you into our
administration menu. You may also dial 999 using our callback system. Once you are in the Admin Menu System, you
can check your balance, change your PIN number, record
greeting messages and DTMF extension numbers to use callback
with hotels and PBX, you can also change your callback number
if you have mobile callback. At the same time, you may order
the option of "$$ Remaining" or "Minutes Remaining", where the
system will play your balance or minutes left every time you
dial a number (see application form).
What if in my
country the local phone company blocks callback or trigger
calls to USA?
NACI has three unique
solutions for this type of problems:
1.
Local Dialup Access
NACI has developed Dialup
Access Switches and are currently being installed in different
countries. With this method, the customer will call a local
number, enter a PIN and destination number and in a few
seconds the call is being connected to the destination. We use
a unique and innovative Internet Signaling Technology that
will virtually eliminate the callback procedure since the
initiation data is transparently sent via Internet.
2.
Signaling via Web Dialog Box
Web Trigger Now
and enjoy the savings from any
location.
Please contact us if
you are having any problems with your local
provider.
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