General questions about callback, dial-around
and toll-free services
If you need to get
answers more specifically to a service, please
chat with us or call us.
TOLL FREE 1-800 FOLLOW ME
| TOLL FREE 1-800 OFFICE
What kind of products and services can I
order online?
You can order dial-around long
distance, enhanced toll free
service, international
callback, click-to-talk buttons, and
prepaid phone cards. [ Top
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How soon can I start
using your services?
After submitting your order, we will perform a
credit check. Assuming everything is okay with your credit
check, you should be able to start within a few short
hours. [ Top
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How will I know when my
account is active?
We will send you an email to inform you when your
service has been activated. [ Top
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How often do you change
rates?
International rates are being reduced generally
twice a year. Whether or not you're a customer, you can sign
up for our newsletter to keep abreast of changes to
rates.[ Top
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Can I cancel my service
any time without incurring penalties?
Yes,
just contact us and inform us that you want to cancel your
account.[ Top
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What options do I have to contact customer
service?
You can contact us by
phone, email, or fax. You can also interact with our customer
service center using an online form on our web site.
All consumer support information is on our consumer support
information page.[ Top
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Can I manage my account
online?
Yes, you can use our powerful Customer Online Account
Management Center service free of
charge. This is an online account management system that
allows you to:
- View your current invoice
- Change your
billing profile
- Add new services instantly to your
existing account
- Change your registered number
- Place
calls directly from your desktop
- Download call details
into an application of your choice.
- With the click of a
button, place calls conveniently from your
desktop [ Top
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How will I be billed and how
often?
Every month, you will be
notified by email that your invoice has been posted
online. [ Top
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What are my bill payment
options?
You can pay with Visa, Mastercard ,or
Amex. DiscoverCard is also accepted for TeleCener toll free service. You can also open a prepaid cash account and make
payments to NACI using Western Union QuickPay or wire
transfers. [ Top
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Are there other fees charged on my
account?
Applicable taxes will be added to you
invoice.[ Top
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In what currency will I be
charged?
You will
be charged in US Dollars. Canadian customers will be charged
in US or Canadian Dollars.
[Top
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How can I view my
account balance?
When you
access your Customer Account Management Center online, you will be able to view
your current balance. [ Top ]
How can I resolve
billing disputes?
You can contact contact
our customer care center.[ Top
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What is an enhanced toll free
service?
This is a service that provides a
stand-alone toll free number with advanced telephony and
routing features. These features are designed to enhance your
customer experience as well as your business productivity and
call control.[ Top
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What features do you offer for call
centers?
For large call centers, load distribution
and intelligent routing based on captured data is particularly
important.[ Top
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What important features do
you offer for small businesses?
For small
businesses and home offices, other features are more
important. For example, find-me allows you to ring multiple
numbers at once, and the virtual office option enables you to
program office greetings and virtual extensions with voice
mail.[ Top
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Can I view call
details at any time?
Yes, you
can view and download call details using our Customer Management
online
manager. Every call contains the caller ID and is posted in
just a few seconds after completion. We also provide online
reporting tools to help you measure your sales and marketing
campaigns.[ Top ]
How long it takes to get a toll free
number from NACI?
You can get a
toll free number instantly upon placing your order
online.[ Top
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Can I transfer my existing toll free
number to NACI? If so, what is required and how long would
it take?
You can transfer your toll free number to NACI
and enjoy our features and savings. Transferring your
existing toll free number to NACI could take up to five
business days. You are required to fax us a Resp-Org form,
which can be printed from our web site.[ Top
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Where can I receive calls
from?
You can receive calls from
anywhere in Canada, US and US offshore
territories.[ Top
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How long does it take to program the
ring-to number?
You can do so almost instantly.
First, call our menu system or login to your online account to
change the ring-to number to any other location.[ Top
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Can I have the toll free number
re-directed to my cellular phone?
Yes.[ Top
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Can I program my toll free
number to an international number?
Yes, one
great feature of our toll free service is that you can program
it to any location in the world. [ Top
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Do you offer
special discounts to high volume
users?
Yes, if
you are a high volume user, you can provide us a recent
invoice and we'll do everything possible to beat your current
toll free rates.
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