Answers
What is a PBX?
The PBX is a comprehensive phone system in which callers dial your Nationwide Toll
Free Number, and they are given prompts to further dial an extension. [top]
What do I need to
have a PBX?
All you really need is a working phone number. We will provide the Nationwide
Toll Free Number, the voicemail and you will choose the PBX package. [top]
I am an existing
client, and I have a Toll Free Number. How do I sign up?
Signing up is easy! Simply go to our PBX section on the website, and choose
your package. Once you are activated, you will then go into your on-line
account manager and begin the set-up process. [top]
I am not a client,
but I have a Toll Free Number with another carrier. How do I sign up?
The first step is to Transfer your existing Toll Free Number to NACI. Once
your number is fully transferred and working, then you can begin the process
for starting your PBX system. [top]
How is the billing
procedure?
Our billing is exactly the same for all of our services. We charge on a weekly
basis for the usage of the system. At the end of the month, we will add on the
service charges. [top]
Are there any
contracts to sign?
No, you will never sign a contract to become a customer of NACI. You can sign
up for Free and cancel at any time. We do not tie anyone into confusing and
complicated contracts, we let our superior service speak for itself. [top]
Are there any hidden
costs?
No, we post all of our charges easily on-line for you to see. To view all of
our rates and charges click
here. [top]
Can I decide what
type of Toll Free Number I want?
Yes, you can choose 4 types of Toll Free Numbers when you sign up. [top]
1) Random ?If you want any
generic Toll Free Number, the system will assign you a number when you sign
up. These numbers are guaranteed to work.
2) List?NACI owns 1000's of numbers that we allow our clients to
choose from. These numbers are guaranteed to work.
3) Vanity Number ?Some clients want their Toll Free number to
spell out a word or phrase. Example ?1-800-Flowers. There is no guarantee
that the number will be yours, as someone else may have taken it already.
These numbers take approx 4-6 business days to fully activate after your
account becomes active.
4) Transfer ?If you already have a Toll Free Number with another
carrier, you may transfer the number to NACI. Simply choose this option, and
you will be given instructions on how to complete the process. Transferring
Toll Free Numbers takes approx 5-7 business days after your account becomes
active. [top]
How does your
Voicemail work?
When you sign up for our PBX, you are already given access to using our
Voicemail service. You will have voicemail capabilities on all of your
extensions, including the Operator extension. Our Voicemail boxes have an
unlimited capacity, but it can only hold a maximum of 10 messages at any given
time. So when you have a new message, simply listen to it and delete it to
ensure your voicemail box is never full. [top]
How long is the
message length for Voicemails?
Callers may leave a maximum message length of 60 seconds. [top]
What are the
settings for your Voicemail?
Our voicemail has 3 options for our users.
1) Disabled ?The voicemail is turned off,
and no messages will be left
2) Enabled ?This is the primary use of the voicemail. Clients can determine
how many rings they want to have before their voicemail picks up. You can
record a personal greeting also.
3) Forced ?This will bypass the ring-to number. It is essentially a
voicemail box, when the caller dials your extension, they will immediately be
transferred into your voicemail. [top]
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