Features and Benefits of Virtual
Office PBX Phone System
at the Cost of A Toll Free Number for Business
Example Usage & pre-recordings|
Learn more features
| Nationwide
Toll Free Number |
Makes
it easy for your clients to reach you without the worry of long
distance charges. You can have clients from all over North America
call you. Our flat low rate of 6.5 cents a minute means pennies per
sale. Learn details. |
| Free Local Number
New! |
You'll get a free local number that comes with
your toll free order. A local number can provide a local presence in any
target city. Many clients use local numbers in geographical targeted
advertising. |
| Professional
Greetings |
Impress
your clients with a customized professional greeting. Imagine the
difference between someone answering "Hello" and an
automated message saying " Welcome to ABC company, Enter your
extension..." Learn details. |
| Auto-attendant |
You
can have all the services of a receptionist without any human errors.
The Auto-Attendant can route your calls exactly where they need to be.
Also, freeing up your receptionist to spend more time on your
business. Learn details. |
| Call
Screening and Announce New! |
This feature allows you to decide what you want to do with a call. You
can answer, put it on hold, or send to voicemail. You are also able to
hear the callers name before you answer. |
| Voicemail
Capacity |
Our
advanced voicemail answers your calls when you are not available or
want some quiet time to work on your business without interruption.
You can access your messages whenever you want, you can even archive
for future use. Learn details. |
| Dynamic
Operator Extension |
If
the client wants to talk to a receptionist, they simply press
"0" for operator. No clients would leave in confusion. Learn
details. |
| Unlimited
Extensions New! |
You can setup a specific extension for each department or each employee.
Each extension can be forwarded to different numbers and each extension
can have a private voicemail with personal greeting. |
| Dial-by-Name
Directory New! |
This feature allows a caller to access your company directory and find a
person they are looking for by dialing the first few letters of an
employee name. |
| Call Routing
Extension New! |
This feature allows you to distribute calls evenly across your sales
staff or customer service staff. It also allows for multiple calls to be
placed on hold. |
| Memo on Call
New! |
A feature that is
excusive to this system. It allows you to record notes after you finish
with a call. These notes can be accessed at any time after the call.
These voice memo will be played to if the caller calls again while the
caller is listening to music on hold. |
| Call Recording
New! |
Need to remember what is said in a call? Our call
recording feature can come in very handy when you need to remember key
points from a phone call. |
| After-Hours Mode
New! |
This feature allows you to setup your phone system specifically for the
time of day it is. E.g., after hours you can set the system up to
provide a different greeting. |
| Music-on-Hold
New! |
Allows callers to listen to music while they wait on hold. This is a
feature that most big companies have. |
| Voice Studio
New! |
Using the voice studio you can choose a voice talent that you like,
record in a different language, or produce a commercial to play for the
clients on hold. This is a feature that most big companies have. |
| Call Queue
New! |
You have the option of setting up a queue on any
extension. If you receive multiple calls,
all of them will be put on a queue and routed to your phone on a
first-come-first-serve basis. |
| No
busy signals/Unlimited capacity |
Never
miss those important calls because your line is busy. Our PBX can
handle over 100 simultaneous calls. If your line is busy, the other
callers will simply be prompted by your voicemail. Learn details. |
| Change
Ring-to Number |
Don't
bind yourself to your office to handle important calls. Simply forward
your extension to your mobile phone, or even the
Bahamas. The changes are simple and effective immediately. Learn details. |
| Call Blast
New! |
This feature allows to forward your
call to 5 different phone numbers simultaneously. |
| Unified
office appearances |
Each
extension can forward to a completely different phone number.
Extension for sales department could be handled by a salesperson in Europe, technical in California and Customer service in
New York. As far as your client is concerned, your departments are in
the same corporate building. Learn details. |
| No
need for a technician |
Our
asp based PBX resides in a secure location. You will never need a high
priced technician to install and maintain the system. Learn details. |
| Caller
ID with extensions |
Keep
track of all the calls you receive on your PBX. You can compile the
information for marketing purposes, or use for customer data. All
calls are logged in real time and presented in formatted reports.
Learn details. |
| Web
Access to Voicemail |
Forget
the days when you accidentally deleted an important message, or have to
sift through numerous voicemails. All of your messages are stored
on-line with the caller's phone number displayed. You can listen to
them from anywhere, archive them, or simply delete those unwanted
messages. Learn details.
|
| Web
based administration |
Do
everything and learn everything about your account through the web.
Everything is available to you 24 hours a day, 7 days a week. Learn details. |
| Notification
via e-mail and
iPhone, Blackberry, etc. |
You can listen to any message using your iPhone, Blackberry, or other
PDA. You can listen to an MP3 format so you never miss a message. Get
notified of a new message immediately through any option you want.
Simply wait, and we tell you. Learn details. |
| Call
Blocking |
You
can decide exactly who calls your Toll Free Number. You can block
specific phone numbers, prefixes and whole area codes. Learn details. |
| Call
return from mailbox, phone and internet |
Save
unnecessary and wasted time writing down a phone number, when you can
immediately dial the phone through a simple push of a button. Learn details. |
| Internet Fax
New! |
This service comes with a fax line. Faxes to your toll free number is
forwarded to your email as a PDF. You can also send out fax from your
private online site. |
| Forced
Voicemail |
Only
answer the calls when YOU want to. When you need some quiet time, but
don't want to miss those important calls, our system will record those
missed calls. Learn details. |
| Detailed
on-line Billing |
We
break down exactly what and when we charge you. An easy to understand
invoice, and eliminate confusion. Learn details. |
| 6
second billing increments |
You
won't pay a whole minute for talking an extra 6 seconds. At 4.5
cents a minute, this literally means a fraction of a cent for each 6
seconds. Learn details. |
| PBX
connect |
For
those that already have a PBX system, our toll free service can easily
adapt to your system. Learn details. |
| No
hardware or software required |
Our
PBX has all of the benefits, without any of the hassle. Let us worry
about the expensive equipment, so you don't have to buy anything. Learn
details. |
| Virtual Calling
Card New! |
Your phone number can be used as virtual calling card account number if
you are ever in need of one. Simply dial our access number and enter
your toll free number and pin, then you are able to make long distance
calls. |
Nationwide Toll Free Number
This is your main number that all features and benefits revolve around.
This is the number that you can advertise and give out to prospects and
clients so they can reach you. The PBX (extensions) and voicemail (Enabled or
Forced) can only work once this number becomes active. NACI gives you the
option of selecting your own Toll Free Number. You can select an existing
number from our list, which will be active within 24 hours. However, you also
have the option of having a personal and unique Toll Free Number, Vanity
numbers will become active within 4-6 business days. [top]
Professional Greeting
To add a big company feel, you can use a custom greeting to welcome callers
and inform them of their options. For example, "Welcome to TurRain! If you
know the extension of the party, please dial the extension number or press 0
for operator's assistance." (Click to
listen to this greeting).
Once you sign up for our PBX, you will have the option to either use a generic
greeting, or create your own. NACI has already established 3 greetings that
you can select from. However, to give your business a more personal feel, you
can record your own greeting.
You can select the type of greeting you wish to use by following the
instructions on your on-line account manager. [top]
Auto-attendant
The auto-attendant is the best way to route your calls, and give your
business that corporate feel. Upon calling your Toll Free Number, the caller
will hear the greeting and will be given voice prompts to dial an extension.
Even better, you can create sub-menus based around the original menu. [top]
Voicemail Capacity
The voicemail for our Toll Free Numbers have a default capacity of 10 messages
at any given time. However, you can increase this limit by calling our
customer service representatives and requesting a larger capacity. Also, you
can download your messages onto a computer and listen to them as audio files.
You will be given notification via e-mail upon each new message.[
top]
Dynamic Operator Extension
The auto-attendant has a default of making the extension "0"
forward to a receptionist. However, you can assign this extension to any
number. [top]
No busy signals/Unlimited capacity
We understand that each call is important to you and your business. By
using top of the line routing, we eliminate busy signals. You can have
multiple calls come in at any time at the same time. [top]
Change Ring-to Number
Through your on-line account manager, you have the ability to change the
destination number of each extension. Any changes are done in real-time so the
moment you make a change, it is immediately done. Also, each extension can
forward separate phone numbers. [top]
Unified office appearance
A feature for those who want to give the impression of a unified office, but
in reality have a scattered team. Our PBX can have each extension forward to
different phone numbers. One extension can forward to a landline in one
country, and a separate extension can forward to a cell phone in a different
country. [top]
No need for a technician
As a NACI client, we eliminate the need for heavy and expensive equipment and confusing software. The only hardware you will ever need is a telephone.
We take care of the rest. [top]
Caller ID with extensions
Each call that is received through your Toll Free Number is recognized
through our advanced system. All calls are logged in your on-line account
manager and can be viewed in Real Time. You can know exactly who called which
extension. [top]
Web Access to Voicemail
To avoid paying a fee when dialing in to listen to new voicemails,
NACI gives you the option to listen to them over your computer. Through your
on-line account manager, each new message is stored in a .WAV format for you
to listen. Simply save the message onto your computer, and listen to it as
many times as you like. [top]
Web based administration
The on-line account manager gives you full control over every small aspect
any time. View all Call Details, change the routing, listen to voicemails and
view account transactions are only the beginning. All details are posted in
real time, and all account changes are modified in real time. [top]
Notification, e-mail, iPhone, Blackberry or other PDA
Whenever you have a new voicemail message, you have multiple options of how
you would like to be notified. You will be sent an e-mail, but we can also go
one step further. You can be alerted on your cellular phone that you have a
new message. You can listen to an MP3 format voicemail on your iPhone,
Blackberry or any other PDA.
[top]
Call Blocking
As a NACI user, you have full control over your Toll Free Number, this
includes selecting who can dial your number. Through your on-line account
manager, you have the option to block certain phone numbers or even whole area
codes. [top]
Call return from mailbox, phone and internet
This time saving feature eliminates the need for a paper and pen. When
listening to your voicemails, you have the option to immediately dial the
number back. Our system recognizes the original call and gives you the option
to call it. Don��t worry about people not leaving a number, or listening to a
message multiple times just to hear a phone number. [top]
Forced Voicemail
NACI gives you the option to customize your voicemails also. The forced
voicemail is perfect for people who only want a voicemail box without the
hassle of answering calls. [top]
Detailed on-line Billing
Through your on-line account manager, you have the option to view all your
account transactions in real time. View all your calls, the length of time and
how much each call costs. Also, you can see how much and when we perform the
credit card charges. We eliminate the need and use of paper bills in favor of
an easier and more convenient method, which is environmentally friendly.[top]
6 second billing increments
Each call that is connected has a minimum charge of 30 seconds. After that
initial 30 seconds we bill at 6 second increments.
If you speak for 10 seconds, you will be billed for 30, if you speak for 32
seconds, you will be billed for 36 seconds. With our low rates, this literally
equates into a fraction of a cent. Click to see a sample
of billing and call details. [top]
PBX connect
Our Toll Free Numbers can adapt to an already existing hardware PBX system. So
one extension can be in the office and one can be at home. Both Calls can be
answered, but will be answered from totally different locations. And
voicemails can be routed to these separate locations.
The only requirement is that the existing PBX must have an auto-attendant. It
cannot work if a live receptionist or operator answers the calls. [top]
No hardware/software required
Have all the features of a PBX system multi-national company uses at a
fraction of the cost. You don't have to buy hardware/software, or buy new
modules when new features become available. [top]
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